Terms of Use for the App

What these terms cover

These terms cover the use of the Stichting Oprechtscheiden app. They supplement our general terms and conditions; those continue to apply to our services as usual. You can find them on our website.

As soon as you instruct us, you also sign an agreement: the mediation agreement if you receive a contribution from the Legal Aid Board (Raad voor Rechtsbijstand), or the office agreement if you pay yourselves. The MfN Mediation Rules form part of the mediation agreement. They set out how the mediation proceeds, what is confidential and when an arrangement becomes binding.

If those signed documents and these terms contradict each other, the signed document prevails.

What the app does and what it does not do

The app guides the two of you through the divorce. You answer questions, and on that basis we draw up your divorce documents: the settlement agreement and, if you have underage children, the parenting plan. Along the way you have a conversation with a mediator. That conversation can take place online.

The app does not replace that conversation, it prepares it. What you read in the app is general information and not legal advice about your situation. You always have the right to seek advice from someone else, for example your own lawyer or a financial adviser.

We assign you a mediator who is registered in the MfN register. By instructing us, you agree to this.

What you fill in is not yet binding

Everything you fill in in the app and all the drafts you see along the way are preparation. They do not bind you. Only what you both sign applies between the two of you. This also follows from the MfN Mediation Rules: you are not bound by positions and proposals put forward during the mediation.

So you do not have to be afraid to fill in something you are still unsure about. If you do not know something, choose "I don't know". That becomes a point for discussion in the conversation with the mediator, and it does not hold you up anywhere.

You work in the same case file

You each create your own account, but you work together in one case file. What one of you fills in, the other can see. That is deliberate: you make the arrangements together and no one should be faced with surprises.

You create your account in your own name and keep your login details to yourself. You must be eighteen or older.

Confidentiality

As soon as you sign the mediation agreement, the confidentiality obligation from the MfN Mediation Rules applies to both of you and to the mediator. That confidentiality continues to apply afterwards as well.

You do not have to wait for that. Everything you fill in from your very first screen in the app is treated by us as confidential. We do not share it with others, except with the people working on your case, and with parties who genuinely belong to it: the Legal Aid Board if you apply for a contribution, and the lawyer who files the petition. Everyone involved in your case is bound by confidentiality. Our privacy statement explains exactly how we handle your data.

Recording the conversations is not permitted, unless you and the mediator expressly agree otherwise together.

What it costs

Using the app is free. You can work through the questions and view the drafts without paying anything. Only once you instruct us and sign the agreement does a payment obligation arise.

What you pay depends on whether you receive a contribution from the Legal Aid Board:

• With legal aid, you only pay the personal contribution imposed by the Board. How high that is depends on your income and assets. We do not charge you anything on top of that.
• Without legal aid, you pay the fee for the complete divorce.

You can see the current amounts in the app before you instruct us, and they are stated in the agreement you sign. If we incur other costs, we will discuss this with you in advance.

Invoicing starts after the first conversation with the mediator. You receive the invoice by email. Our general terms and conditions of service apply to the payment term.

Stopping

You can decide to stop at any time. Mediation is voluntary: each party, and the mediator too, can withdraw from it at any moment. Let us know, and let your partner know as well.

Stopping does not mean that nothing has to be paid. We will charge for what we have already done for you, and the confidentiality arrangements remain in force.

If you receive a contribution from the Legal Aid Board, the personal contribution remains payable. It is imposed by the Board and we cannot refund it.

If you pay yourselves, you get the court filing fees back as long as your case has not yet been transferred to the lawyer. Once the petition has been filed with the court, we can no longer recover those costs.

When the mediation ends, and what comes next

The mediation ends at the moment your settlement agreement and parenting plan have been signed in final form, or earlier if one of you or the mediator withdraws. We always confirm the end in writing, including the date.

After that we are still there for you: we make sure the documents reach the lawyer, that the petition is filed and that the divorce is registered with the municipality. That support is part of our services, but no longer falls under the mediation and the MfN Mediation Rules.

Once the documents are final

You both have to agree with everything that goes into your settlement agreement and parenting plan. That is why we only finalise the documents once you have both given your final approval. From that moment on, you can no longer change your answers in the app. That ensures that the document you both said yes to remains exactly the document you sign.

If something turns out to be wrong after all, or if you want to change something together, please contact us. We will then draw up the documents again, and you will both give your approval once more. So a change, too, never goes through without you both agreeing to it.

Handwritten signatures are currently required by the court. You will therefore receive the final documents by email to print and sign.

Availability of the app

We do our best to keep the app working, but we cannot guarantee that it is available always and everywhere. It may be temporarily offline for maintenance. We make a daily backup of the data.

Liability

The liability provisions in our general terms and conditions of service apply to our services. The limitation in the MfN Mediation Rules applies in addition to the mediator's work. You yourselves are and remain responsible for the content of the arrangements you make together.

Complaints

If you are not satisfied with our services or with the app, please let us know yourself first at info@oprechtscheiden.nl. We will contact you to discuss it. Often a conversation is enough.

If your complaint concerns the mediator's conduct and you cannot resolve it together, you can submit a written complaint to Mediatorsfederatie Nederland. You can do so up to twelve months after the end date of the mediation. If no solution follows, you can put your complaint before the Disciplinary Committee of the Stichting Tuchtrechtspraak Mediators up to eighteen months after the end of the mediation. The MfN pays the costs of the complaints handler; you pay your own costs yourself.

Changes

We may amend these terms. If your case is already running, the terms as they were when you instructed us will apply.

Applicable law

These terms are governed by Dutch law.

Last changed: 31-7-2026